The main phone number to contact IBM technical support in North
America is
1-800-IBM-SERV (1-800-426-7378)
The 1-800-IBM-SERV phone number is the number to call for
Pseries hardware and AIX operating system voice support if you've already
purchased a contract for support.
The automated phone system will do some initial routing of your
call to the proper entity based on your responses. Having a good idea of the
nature of the problem will help you at this point. If you don't know if the
problem is hardware or software related, choose "software." The IBM
technical person that you speak to will do some additional problem
determination and route you to a more specific support area if necessary.
The answers to this questionnaire can help AIX Pseries technical
support better understand the problem. Please take the time to answer these
questions before you contact IBM.
What is the serial number of the server?.
Command: #
prtconf|grep -i "Machine Serial Number”
What is the model number of the Pseries hardware that the
problem is happening on? Command: # prtconf|grep
-i "System Model"
What is the version and maintenance level of AIX on that
hardware?
Command: #oslevel –s
